MyStake Casino - プレイヤーの出金リクエストが遅れています。

I made a successful withdrawal of $5000 Cad on Friday Dec 28.

I attempted to make another $5000 CAD withdrawal a couple of days later. It was rejected and was told I was over my weekly withdrawal limit of 7500 euros or equivalent, which equals to more than $11000 CAD. So clearly making two $5000 withdrawals is within the limit.

I have attempted to make the withdrawal again and the same thing happened. I have sent 3 emails with no response.

Dear Confusingseeker,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify how many withdrawal requests you submitted in the week from 23 December to 29 December, and then from 30 December until today? Ideally, send me a screenshot of your withdrawal history in this casino.

Is the weekly withdrawal limit the only reason why your withdrawal requests are getting declined?

When was the last time you communicated with the casino customer support regarding your withdrawal requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.