MyStake Casino - プレイヤーの撤退が遅れています。

They marked my 225 withdrawal as completed, but i never recieved them. I ask them to givw me the Txid but they dont answear or ignore. I requestd 225 euro to xrp

Dear Reran,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you ever made a successful withdrawal before? Could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Yeah i made a lot of withdrawals before, all take 2-3 days. I requested a 225 Euro and 65 Euro. I got the 65 before the 225 even tho i requested the 65 two days later. They said that the paid the 225 Euro but refuse to give TxiD/Transaction id.

as i checked, they entered wrong Xrp tag, even tho i put the right tag.

They are saying that i put wrong detalis and its my problem even tho i enter the same detalis on all my withdrawals. I copy from binance and paste to their site, im 100% sure. I think they copied another person tag or even sent it to themselfs.

They gave me 272 Xrp worth 196 Euro. They still owe me 29 Euro

They sent me 225 usd instead of Euro…

Thank you for your replies, Reran. Could you please clarify your last 2 messages? Do I understand correctly that the casino has processed your withdrawal, however, the amount was not correct?

Yes.

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here).

So they added the missed amount to my account but i had to play with it and lost it trying to make it to 100 euro, bcs that the minimum withdrawal. So yeah instead of sending the rest to my wallet they tried to make it hard and make me lose it trying to withdrawal. 🙂

Thank you for the update, Reran. I understand your frustration, but from our point of view, the casino gave you everything that was owed (the vast majority has been paid out and the missing amount credited back to your account), and I am afraid that if you lost the rest of your winnings, there is not much more we can do for you.

However, please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for understanding.

Dear Reran,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will close your complaint.

Unfortunately, we’re forced to reject this case because the player lost the part of the winnings that was returned to his account and then stopped responding to our messages and questions.