MyStake Casino - プレイヤーの預金が失われたようです。

Hello, after depositing 30 euros into mystake account on January 29th, there is no money in my gaming account. I contacted mystake and they replied that the payment was declined but the money is missing from my bank account, then they told me that they have credited my money back to my bank account but my bank refused the credit. I don't know what to do a shameful site anymore

Also yesterday I tried to deposit and the same thing happened they take the money and don't put it in the gaming account

Buongiorno dopo aver depositato 30 euro sul conto mystake il giorno 29 gennaio non risultano i soldi sul mio conto gioco. Ho contattato mystake e mi hanno risposto che il pagamento e stato rifiutato, ma i soldi mancano dal mio conto bancario, poi mi hanno detto che loro mi hanno riaccreditato i soldi sul mio conto bancario ma la mia banca ha rifiutato l accredito. Non so più cosa fare un sito vergognoso

Anche ieri ho provato a depositare ed è successo la stessa cosa si prendono i soldi e non li mettono sul conto gioco

Dear Sabato_vollaro182,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue and what reply did you receive? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

This was not my first deposit

my bank has not received any wire transfer

Questo non è stato il mio primo deposito

la mia banca non ha ricevuto nessun bonifico

Thank you for your message, Sabato_vollaro182. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 20 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your funds. Thank you in advance for your patience and understanding.

Hello Tomas,

There was a temporary delay from the payment provider, and the money was reflected in the player's account a few days later, on February 3.

Thanks, Sabato_vollaro182, for your patience and understanding.

Best regards,

Dear Sabato_vollaro182,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for the reply to the MyStake Casino representative.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint. The player can reopen this complaint anytime.