MyStake Casino - プレイヤーは撤退を要求することはできません。

They wont let me withdraw even after completing the verification. They come with new excuse everytime, like take a video and pronuce your name and stuff even tho i sent all the required info. Im feel like this is a scam. Their support is super rude too. Please help

Dear Reran,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents have you already provided and when exactly? Do I understand correctly that this is your first withdrawal attempt?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

I sent proof of id, proof of adress ,Selfie with document and then it said verified on the site, but they still keep adding things like video with document even tho they accepted the selfie document and verified it. I read reviews online and they all had the same thing where the casino ask for video and then ignore them. Yes this is my first time withdrawing here.

i got verified. You can close the topic

Awesome news, Reran. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.