MyStake Casino - プレーヤーの入金は、カジノ アカウントに入金されていません。

I made the deposit 2 days ago and I keep asking them to help me with this and they keep telling me to wait for the email. I can’t wait any longer ! I need attention for my case

Dear vanessaguzmanph,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello! I just send you the payment at the mail. It’s feels weird to me that the payment never show up at the casino because it was a crypto deposit. And it’s not the first time that I made a deposit a this account !

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account?

It was visible on the website

Estaba visible en el sitio web

Thank you very much, vanessaguzmanph, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello vanessaguzmanph,

I will assist you with the complaint from now on. I went over the details of the case and I will do my best to help you. First I would like to ask you if there is any news from the casino. Did the casino contact you and tried to resolve the issue with the deposit? Please let me know. Much appreciated!

Dear vanessaguzmanph,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.