MyStake Casino - 決済が遅延しているとのクレームがあります。

Hi, until now everything was fine. Today. I made a withdrawal and it was declined. They sent me an email

In which it says I need to verify some cards I have used.

These were virtual cards so since I didn't have a physical card, I sent a statement plus an image of the creation of the virtual card! The problem is, I still don't get an answer! I hope someone can help me and solve the problem in order to change the review in a positive way

Salve, fino ad ora andava tutto bene. Oggi. Ho effettuato un prelievo e mi è stato rifiutato. Mi hanno mandato un email

In cui dice che devo verificare alcune carte che ho utilizzato. 

Queste erano carte virtuali quindi non avendo la carta fisica ho mandato estratto conto più immagine della creazione della carta virtuale! Il problema è che ancora non ricevo risposta! Spero che qualcuno mi possa aiutare e che risolva il problema in modo da modificare la recensione in maniera positiva

Dear fabrizio92,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

.

Dear fabrizio92,

Have you received your withdrawal from the casino yet?

Yes everything OK

Si tutto ok

Dear fabrizio92,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru