MyStake Casino - 賞金の出金が遅延しています。

Hello, my problem is with the Mystake online casino. They say that a card needs to be verified. I have sent them the bank statement where you can see the information they ask for and they ignore me, they reply without mentioning the bank statement that I have sent them in order to verify. the card in question.

they don't want to pay

Hola, mi problema es con el casino online Mystake dicen que falta por verificar una tarjeta les he enviado el extracto bancario donde se ve la información que me piden y no me hacen caso me responden sin aludir al extracto bancario que les he enviado para poder verificar la tarjeta en cuestion.

No quieren pagar

Dear Alex141214,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Alex141214,

Have you received your withdrawal from the casino yet?

Everything is solved now

Ya está todo solucionado

Dear Alex141214,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru