NationalBet Casino - 繰り返しの KYC リクエストにより、プレーヤーの引き出しが遅れています。

Deposited 500 euros - bet on sportsbook and table games - 850 in account

tried to withdraw and got asked kyc, every time I send something they ask for more….

have so far sent

• passport
• card I deposited with numbers blocked
• driving licence - has current address
• utility bill
• bank statement
• phone bill
• selfie with d licence and their account logged in behind (not even logical)

Dear cmhxsns84g,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

Could you please share your communication with the casino regarding the verification? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

forwarded you all correspondence, i have sent them now:

Passport

Driver’s licence with current address

Gas bill

Bank Statement

Phone bill

And, at your request, a selfie holding my ID in front of a computer screen logged into my Nationalbet account — which is a highly irregular demand

I understand the importance of KYC, but i have more than fulfilled the required level and yet they still block my ability to withdraw and send holding messages or ask for more documentation

Dear cmhxsns84g, have you provided the additional documents that the casino requested?

Do you have any updates on the verification?

Yes, every time they just come back and ask for more thing

they are now asking me for source of funds and apostilled bills - which isn’t even a thing in the UK and would cost money to get

this level of kyc is unheard of and they have over 8 documents now