Need For Spin Casino - 度重なる書類提出要求により、選手の撤退が遅れている。

Hello, I submitted all the documents correctly on 10-25.

I did this before winning €500, and since I requested the withdrawal, they have been continuously asking for more and more documents. It seems like an excuse not to pay my winnings. Furthermore, their response times are very long. They email saying they can't see the residential address. Then they want the document to be not older than three months. I've provided everything they asked for, but my payment is still pending.

Buongiorno ho inviato tutti i documenti correttamente dal 25-10.

L'ho fatto prima di vincere 500€ dal momento in cui ho elaborato il prelievo mi hanno continuato a chiedere documenti su documenti. Sembra una scusa per non pagare le mie vincite. Oltretutto i tempi di risposta sono molto lunghi. Rispondono via mail che non si vede l'indirizzo di residenza. Poi vogliono che il documento sia non superiore a tre mesi. Tutto ovviamente fatto da parte mia. Ma ancora il mio pagamento è in sospeso.

Hello carlito83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Need For Spin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick