Need For Spin Casino - 賞金の出金が遅延しています。

This online casino is asking for a ridiculous amount of verification documentation, which I have supplied. They keep saying it's not legible and copying and pasting the same message every time.

If I ask them a question, they reply with the same answer. I tried customer support, but they refuse to help. They won't verify my account and I have EUR180 hanging, even though all information was supplied.

Dear Meh5005,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Please close this complain. They have paid out, but only because I posted on the forum on here. I appreciate it.

Awesome news, Meh5005. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.