NineCasino - プレイヤーのアカウント確認が遅れています。

I have unsuccessfully tried to verify my account at least 20 times now. I've sent in my account statements 5 times, but they've been rejected every time. When I ask for help, they always send the same email, telling me to provide proof of my account ending in xxxx, which I've done 4 times. They keep rejecting my ID verification, saying I need to show the front side of my ID (which I have done at least 10 times).

What can I do!?!

har uden held prøvet at verificere min konto mindst 20 gange nu. Har sendt kontoudtog ind 5 gange, men er blevet afvist hver gang. Når jeg spørger om hjælp sender de altid bare den samme mail hvor de skriver jeg skal sende bevis på min konto der slutter med xxxx, hvilket jeg har gjordt 4 gange. De bliver ved med at afvise min ID verifikation, hvor de siger jeg skal vise front siden af mit ID(hvilket jeg også har gjordt mindst 10 gange).

hvad kan jeg gøre!?!

Hello troypeasnall,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NineCasino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick