NineCasino - プレイヤーのポイントとゲームが失われ、高額賞金獲得の妨げになります。

This casino has been providing no benefit as I strive to reach the gold level (thinking this might help me win some game). They took away my points and no one from the support team could provide me with an explanation. The entire website keeps giving errors and games are continuously disappearing. If you win more than 100 euros, they seem to do everything possible to create obstacles.

Este casino jugando sin beneficio ninguno y tratando llegar a nivel de oro (pensando que así ganaré con algún juego)me quitó los puntos y nadie del soporte me pudo dar una explicación. Toda la página da error y los juegos van desapareciendo.Si ganas más de 100 euros hacen lo imposible por poner pegas.

Hello petrova78galina,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NineCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Are the bonuses the only issue with the casino? When was the last time you spoke to the casino and what was it about?

Please note that every single bonus and VIP statuses are just a good-will of the casino and they may refuse to give them to any player without any reason given. If you unsatisfied in this specific casino, I would recommend to register in a different one.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I could send more than a hundred images of screenshots with errors and conversations without any purpose. If I don't like it - of course I'll leave - but it's not necessary to deceive people.

Podría mandar más de cien imágenes de capturas con errores y conversaciones sin ningún fin.Si no me gusta-claro que me iré-pero no es necesario engañar a la gente.

Hello petrova78galina,

Such cases are mostly on the player's connection and has nothing to do with the casino. I really can't advise anything else just to chose a different casino as it is not possible to start a case based on one player's experience as nobody else complained about it so far. If more player would come after us with the same issue, we may consider that the issue can be on the casino's site but in most cases, it's not.

Is there anything else we could assist you with?

It is not necessary to continue with the topic. Each casino has its own customers - one less or one more (which doesn't matter).

No es necesario seguir con el tema. Cada casino tiene sus propios clientes-uno menos o uno más (que más da).

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.