NineCasino - プレイヤーの入金が遅れています。

i deposited 100 Euro 11 days ago, at the 17th December and still its nowhere to be found. Its now the 28th of december and all the supports says is that i have to wait. I highly think that this Casino is a Scam and that I wont See my Money. I deposited via Open Banking….. I demand answers!!!!

Dear LD_Loading, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Unfortunately, the payment provider hasn't contacted me either. So I don't know what to do or I just have to wait. It's been a week now...

Der Zahlungsanbieter meldet sich aber leider auch nicht bei mir. Deswegen weiß ich nicht was ich machen soll oder muss ich einfach abwarten. Das ist jetzt auch schon wieder eine Woche her....