NineCasino - プレイヤーの撤退が遅れています。

Good afternoon, I've been waiting for over 32 hours for my withdrawal, and people in the site's chat are complaining about the same issue. My account is fully verified, yet the withdrawal has been under review for 32 hours. I checked the casino's rating on Casino Guru, and it's completely negative. Please prevent people from entering sites that do not pay out.

Boa tarde, estou a espera a mais 32 horas pelo meu levantamento, tem gente no chat do próprio site a queixar-se do mesmo. Tenho a minha conta verificada totalmente e o saque continua em verificação ha 32h. Fui ao site pelo casino guru e a avaliação deste casino e completamente negativa. Não deixem as pessoas entraram em sites que não pagam.

Dear tininhopereira8

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear tininhopereira8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.