NineCasino - プレイヤーの撤退が遅れています。

Hello what's going on with the payout. I got 200 euros in 1 day. And others haven't received money for 3 to 5 days.

Hallo was ist mit die auszahlung los. Ich habe in 1 Tag 200 Euro bekommen . Und andere Geld schon 3 bis 5 Tage nicht bekommen.

Dear Natale,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. First I would like to inform you that I work for Casino.guru and not NineCasino. Since we do not have access to any personal information about players' casino accounts, I am not able to provide a correct answer to your question.

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear Natale,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.