NineCasino - プレイヤーの撤退は遅れます。

Hello, I am verified at Ninecasino and made a payout of 1300 euros on November 6th, the history also says that the payout is finished, only nothing came up to date as of November 14th, 2021

The support says the payment provider has problems.

I also read that there are apparently several people from Germany.

I have the feeling they're kidding.

Stay away from it best

hallo, ich bin bei Ninecasino verirfiziert und habe am 6.11 eine Auszahlung getätigt von 1300 euro, in der Historie steht auch das die auszahlung fertig ist nur kam bisher nichts an Stand 14.11.2021

Der Support sagt der Zahlungsanbieter hätte probleme.

Habe auch gelesen das es scheinbar mehreren Leuten so geht aus Deutschland.

Ich habe das Gefühl die verarschen einen.

Finger weg davon am besten

Hello sebastiansehmer1,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward in the case.

Was this your first ever withdrawal request from the casino? Is your account currently fully verified? Did you use any bonus money to accumulate your current balance?

Please note that if it's your first request, it might take up to 14 days for the money to arrive on your account after being fully verified so you are still within a good time frame.

Looking forward to your answer and I hope we will be able to help you out with your issue.

Regards,

Nick

yes i am completely verified!

Yes that would be my first payout, I have already deposited 5 times or more before a total of 1000 euros.

The win where I want to withdraw is without a bonus.

Guys, please understand me directly.

They have confirmed my payout and so it is in the payout history but mine. There would be problems with the payment provider and not with them, but somehow I still have the feeling that they are kidding

ja ich bin komplett verifiziert!

Ja das wäre meine erste Auszahlung, habe vorher schon 5 mal oder mehr eingezahlt insgesamt so 1000 euro.

Bei dem Win wo ich auszahlen lassen will ist ohne Bonus.

Leute, versteht mich doch bitte direkt.

Die haben meine Auszahlung bestätigt und so steht es auch in der Auszahl historie aber die meinen Beim Zahlungsanbieter gäbe es Probleme und nicht bei denen aber irgendwie hab ich das Gefühl trotzdem das die verarschen

Hello sebastiansehmer1,

As I mentioned before, I would definitely wait the 14 working days, specialy if they claim that there is a provider issue. Is there any way to reverse the witdrawal and maybe try a different payment? Please let us know if anything will come up. If the payment won't arrive next week, we will contact the casino, but for now they are still within a good time frame.

Hello sebastiansehmer1,

Could you please advise if your issue still persists? Is there any update regarding your withdrawal?

Dear sebastiansehmer1,

As we haven't hear from you for over 2 weeks, we will be now forced to reject the complaint. Feel free to contact me on nikolas.b@casino.guru if you wish to reopen the complaint.

Regards,

Nick