NineCasino - プレイヤーの賞金は没収されました。

I had a balance and I couldn't withdraw the money, then the amount disappeared from the balance, I want a refund of the amount

Estava com saldo e ñ conseguir retirar o dinheiro,em seguida o valor sumiu do saldo,quero o reembolso do valor

Dear abellalmeida,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with NineCasino. I’m afraid I will need more information regarding your problem. Please could you elaborate? 

I will be waiting for your reply patiently. 

Best regards, 

Veronika

I want to know if I will receive the money?

Quero saber se vou receber o dinheiro?

It depends on the reasons why you are unable to collect your winnings. I apologize but I need to know more information regarding the case from you.

Could you please advise if you passed the KYC verification of your account?

When exactly did you make a deposit in the casino?

Have you accumulated your winnings with or without an active bonus?

Have you made any successful withdrawals from the casino in the past?

When was the last time you contacted the casino's customer support and what was it about?

Dear abellalmeida,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.