NineCasino - メール認証の問題により、プレイヤーの引き出しが遅れています。

Hello,

I wanted to withdraw €160, but I need to verify my email for that. I have tried doing this a thousand times, but the email is not being sent. What is the problem here? I deposited €60, and if this is not resolved, I will speak to a lawyer and demand my money back.

Hallo ,

mich wollte mir 160€ auszahlen lassen dafür muss ich meine email Verifizieren . Das habe ich tausend mal versucht aber die email wird nicht versendet , was ist da das Problem ich hatte 60€ eingezahlt und wenn das alles nicht geht gehe ich zum Anwalt und fördere mein Geld Zurück .

Dear shirindavid17388,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NineCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you reached out to the casino support using your registered email address? With what result?
• Have you achieved your winnings with the help of a bonus?
• Is verification of your email the only obstacle to verifying your account? Is your identity in the casino verified otherwise?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear shirindavid17388,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello ,

Unfortunately it's only the case with you that it isn't verified, the email doesn't arrive. I wanted to deposit something again today but I left it alone because I know that I'm not verified.

Hallo ,

es ist leider nur bei euch so das es nicht verifiziert wird , die E-Mail kommt nicht an ich wollte heute wieder was einzahlen aber habe es gelassen einfach weil ich weiß das ich nicht verifiziert bin .

Have you tried contacting casino support via live chat or email regarding the issue? Has the casino responded? Send emails or chat transcripts of your interaction with the casino regarding the issue to my email at tomas@casino.guru, or post screenshots here

Dear shirindavid17388,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.