NineCasino - 賞金の出金が遅延しています。

Hello, unfortunately I've been waiting for my payout at ninecasino for 5 days. So far I have always been quite satisfied, but I have the feeling that ninecasino would like to delay the whole thing. I am stalled, otherwise the payout was always the 1st day. after confirming it. However, the confirmation came five days ago. I ask for help.

Hallo, ich warte leider seit 5. Tagen auf meine Auszahlung bei ninecasino. Bis jetzt war ich immer recht zufrieden, jedoch habe ich das Gefühl das ninecasino das ganze hinauszögern möchte. Ich werde hingehalten, sonst waren die Auszahlung immer 1. Tag. nach der Bestätigung drauf. Die Bestätigung kam jedoch schon vor 5. Tagen. Ich bitte um Hilfe.

Dear Mickstar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hey thanks for reply. Okay, then I'll wait and get in touch with you again if necessary.

Many Thanks

Hey, danke für Antwort. Okay, dann werde ich noch warten und melde mich ggf. noch einmal bei euch.

Vielen dank

Dear Mickstar,

Have you received your withdrawal from the casino yet?

Hello, yes the payouts arrived. I thank myself.

LG

Hallo, ja die Auszahlungen kamen an. Ich bedanke mich.

Lg

Awesome news, Mickstar. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.