NineCasino - 選手の退場が遅れています。

I deposited about a thousand total, they accepted all of it instantly, when I try to withdraw cause I won more then what I deposited, they left it pending. Its been pending for almost 2 weeks now with no sight of my money coming to my account. Their support team is unhelpful and just constantly says "we will forward this to the correct department". My kyc was cleared, I asked if there was anything on my account preventing the withdraw and they said no and that my account should be good to withdraw.

Hello Casingyyfgyb,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nine Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Casingyyfgyb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.