NovaJackpot Casino - プレイヤーの賞金は没収されました。

Hi!

i made a 30 euro deposit while using a 100% bonus and i managed to wager the bonus and win 800 euros, Novajackpot paid me first 500euros but after that i got a email that rest of my funds were confiscates, and i got this email about the confiscated funds and i were very vague and not specific. I’m very sad right now

Hello briitukka,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NovaJackpot Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Why did you receive the 500€ at all if they claim you breached the bonus terms?
• When was the last time you spoke to the casino and what was it about - did they explain the reason for their action?

Looking forward to your answer.

Regards,

Nick