Novibet Casino BR - プレイヤーの入金ボーナスは入金されません。

They were offering a 100% Bonus to the first people to arrive, that's what they said. I deposited the amount mentioned above, but the Bonus wasn't credited to my account.

Ele estava dando um Bônus de 100% para as primeiras pessoas que chegassem, foi o que ele disse, depositei o valor acima, o Bônus não foi transferido para minha conta.

Hello mehmetaliii4545,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Novibet Casino BR. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Should be bonus be credited automatically or you had to do a checkbox for it? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account hasn't been verified, I think that's why I'm sending documents

Não verificada minha conta acho que por isso vó mandar documentos

Hello mehmetaliii4545,

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

There is no ongoing verification process at the moment, the documents are approved by the casino, there is no change!!! Unfortunately, the amount has not been transferred to the account yet. 280;RS

Dear mehmetaliii4545,

Where did you find this bonus? Is there any screenshot or page of the bonus which you were supposed to get?

.warehousedeposit This amount did not receive 💯/100 bonus welcome verified account ✅ so far only noise 15 days not even an amount fell my account

.armazémdepósito Esse valor não recebeu 💯/100 bonus bem-vindo conta verificada ✅ então até agora só barulho 15 dias nem caiu um valor minha conta

Dear mehmetaliii4545,

Can you please answer to my questions? If not, we will be forced to close the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.