Nummus Casino - プレイヤーの撤退が遅れています。

Hello,

I played at this casino using the first deposit bonus and successfully completed the wagering requirements. I also provided all the requested documents, which were submitted via email to the KYC team.

All my communications with the casino have been through live chat, where I have repeatedly asked for updates regarding my withdrawal. However, I continue to receive empty promises that my withdrawal will be processed within 24 hours—yet after 14 days, nothing has changed.

The casino has confirmed via live chat that my account is fully verified and that they have received all necessary documents. Despite this, my withdrawal remains unprocessed.

I would appreciate your assistance in resolving this matter as soon as possible.

Thank you.

Dear melenadocs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

What method did you choose for your withdrawal (e.g. bank transfer, e-wallet)?

Have you received any specific reasons from the casino for the delay in processing your withdrawal?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello,

Withdrawal made to ETH crypto.

No, there is no any explanation why it is delayed. They just stall the payment.

They dont reply to email. Live chat is useless.