Nummus Casino - プレイヤーの賞金は没収されました。

Hello, casino confiscated my winning, reason is bonus violation. As I learned from their support: "Your winnings are removed due to bonus violation. You claimed Monday reload and used your funds for the game that is not under the category popular which goes against bonus Terms and Conditions." I would like to explain that even I claimed the bonus, the winnings were gained with real money, and I never played with bonus. So there was no bonus violation from my side in real. Please help me to solve this case and get my money back.

Dear irianmariaelena,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nummus Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please provide a more detailed timeline of events?
• When did you make the deposit in the casino when did you claim a bonus?
• Have you completed the wagering requirement of the bonus before requesting a withdrawal?
• Do I understand correctly you accepted this bonus when depositing?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear irianmariaelena,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Tomas,

Please find information below:

• March 2, 2025 I made a deposit and at the same day I claimed a withdrawal.
• I got my winning on my real money, and played Eye of Horus slot. I did not played with the bonus money, so I canceled bonus and played Eye of Horus Rise of Egypt again WITHOUT any bonus.
• As A result my winning was confiscated, but I newer played with bonus money
• I forwarded email that they sent regarding bonus violation.

Please, take a note that deposit amount that they promised to refund is still not paid.

thanks for your reply and explanation.

Please note that if you cancel your bonus before completing the wagering requirements we accept the situation where your winnings are removed.

This situation is specified in the terms and conditions here:

9.7. Players can cancel non-sticky bonuses from their account, which will also cancel any related winnings. For sticky bonuses, please contact customer support

Even though the reason for the confiscation of your winnings appears to be different, your winnings would be confiscated anyway due to the cancelation of the bonus.

Please let me know if there are any circumstances I haven't considered, otherwise your complaint will be closed.