Ocean Breeze Casino - プレイヤーの入金が遅れています。

I made an instant transfer 5 days ago and nothing has happened, they just keep putting me off. It's still being processed.

Habe vor 5 Tagen eine sofort Überweisung getätigt nichts passiert halten mich nur hin immer noch in Bearbeitung

Dear Petra1967,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello, how can you find out who the payment provider is?

Hallo wie kann man das denn raus bekommen wer der zahlungsanbieter ist

I chatted with them and got an answer

Habe mit den gechattet das kam als Antwort

I deleted the account, they wrote that the transaction was canceled

Habe das Konto gelöscht die haben geschrieben das die Transaktion storniert wird

Thanks for your reply Petra1967,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.