Ocean Breeze Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal on the 24 of December and it’s now 25 January it’s still pending I have a verified account and when I contact them through live chat or email I get the same answer that it takes 7-21 working days to process but this seems like I ain’t getting paid out but they was quick enough taking deposits but reluctant to pay out winnings

Dear Harry, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before, or was this your first attempt?

Please, could you indicate whether you have accumulated winnings from a bonus play?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here).

Looking forward to hearing from you.

Best regards, 

Kristina

No this is the first withdrawal there are no bonus funds and my account is verified they said in an email that because of the volume of request and how much the withdrawal is for that it takes longer but I feel like it’s all a scam any other casino would have processed it by now

Thank you very much Harry for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Harry,

I looked at your complaint and will do my best to help you. I would like to invite Ocean Breeze Casino into this conversation. Can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

is this casino legit or have I been scammed I can’t seem to get any sense from them and no contact number to ring

It’s criminal how they can get away with this how many other people have been affected and yet they still operate and take peoples deposit but don’t pay out it unbelievable

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.