Ocean Breeze Casino - プレイヤーの撤退が遅れています。

Look out for the Ocean Breeze Casino. From August 12th I am waiting for the payment of 1010 euros. I have a strange feeling that they're just scammers. My status is still pending. When I ask in the chat, I always get the same answer. I am really dissatisfied

Achten Sie auf das Ocean Breeze Casino. Ab dem 12. August warte ich auf die Zahlung von 1010 Euro. Ich habe das komische Gefühl, dass es sich nur um Betrüger handelt. Mein Status steht noch aus. Wenn ich im Chat frage, bekomme ich immer die gleiche Antwort. ich bin echt unzufrieden

Dear Cannavaro665,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much Cannavaro665 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Cannavaro665,

I looked at your complaint and will do my best to help you. I would like to invite Ocean Breeze Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

These thieves still haven't paid me my money.

Diese Diebe haben mir mein Geld immer noch nicht bezahlt.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.