Ocean Breeze Casino - プレイヤーの撤退が遅れています。

Hi,

I requested my first withdrawal at Ocean Breeze Casino on 02/21/2021. This is supposedly still being checked and the customer support only tells me that it will take a few days (but those few days are long gone).

I made a deposit and played with a bonus and wagered it in full 50 times.

Hallo,

ich habe am 21.02.2021 meine erste Auszahlung im Ocean Breeze Casino beantragt. Diese wird angeblich immer noch überprüft und der Kundensupport sagt mir auch nur das es ein paar Tage dauert (allerdings sind diese paar Tage auch schon längst um).

Ich habe eine Einzahlung getätigt und mit einem Bonus gespielt und diesen auch vollständig 50 mal umgesetzt.

Dear Wataflash,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your withdrawal has been approved already? All the requested withdrawals are being checked manually and if you have activated any promotional offer, the entire bonus session is audited for any terms of use violations. Together with the unfortunate Covid situation around the world, I believe that’s the reason why your withdrawal is taking a little bit longer than typically.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi,

Thank you for your prompt reply. The payout has not yet been approved. I successfully completed the KYC check long ago (before the payout). So my account is fully verified.

Hallo,

danke für die schnelle Antwort. Die Auszahlung wurde noch nicht genehmigt. Die KYC-Überprüfung habe ich schon längst erfolgreich abgeschlossen (bereits vor der Auszahlung). Mein Konto ist also vollständig verifiziert.

Thank you very much, Wataflash, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Wataflash,

I looked at your complaint and will do my best to help you. I would like to invite Ocean Breeze Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

It doesn't look like the casino is answering ...

The payout is still not confirmed either.

Es sieht nicht so aus, als würde das Casino antworten...

Die Auszahlung ist auch immer noch nicht bestätigt.

We would like to ask the Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.