Ocean Breeze Casino - プレイヤーの撤退が遅れています。

I applied for a payment to my account on January 31st, so it is almost 2 months soon in "processing" I have already written 5 or 6 times to the support who put you off but still only that they supposedly try to process the process as quickly as possible bring ..... just ridiculous and outrageous I wouldn't be surprised if this casino dem

Habe am 31.01 eine Auszahlung auf mein Konto beantragt ist bis heute also fast 2monate demnächst in ,, Bearbeitung " Habe schon 5 oder 6 mal den Support angeschrieben der vertröstet einen aber nach wie vor nur das sie angeblich sich bemühen die Bearbeitung schnellstmöglich über die Bühne zu bringen.....einfach nur lächerlich und unverschämt würde mich nicht wundern wenn dieses casino dem

Dear 19janschmidt89,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you received confirmation regarding successful account verification?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I had my account verified before applying for a withdrawal and received a confirmation for this. The requested payout from the casino account to my bank account has just been "in process" for almost 8 weeks without it continuing or anything happens ...

Mein Konto habe ich schon vor der Auszahlungs Beantragung verifizieren lassen und dafür auch Bestätigung erhalten . Die beantragte Auszahlung vom casino Konto zu meinem Bank Konto steht seit nun fast 8 Wochen einfach nur ,, in Bearbeitung " ohne das es weiter geht oder irgendwas passiert ja ...

Thank you very much, 19janschmidt89, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello 19janschmidt89,

I looked at your complaint and will do my best to help you. I would like to invite Ocean Breeze Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since yesterday the payment in the transactions in my acc has at least been set to "approved" and no longer appears to be processed as if something is going to happen after 2 months hope it doesn't take another 2 months until the money is transferred to my account Hopefully the story will soon come to a relatively late but happy ending 🙂👍

Seit gestern steht die Auszahlung bei den Transaktionen in meinem acc zumindest mal auf ,, genehmigt " und nicht mehr auf Bearbeitung scheint so als würde sich dann mal nach 2 Monaten was tun hoffe es dauert jetzt nicht noch 2 Monate bis das Geld auf mein Konto überwiesen wird dann nimmt die Geschichte hoffentlich demnächst doch noch ein relativ verspätetes aber gutes Ende 🙂👍

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.