Ocean Breeze Casino - プレイヤーの撤退は遅れています。

On January 29, 2022, I applied for my credit balance to be paid out. Immediately afterwards I received an email that my withdrawal is being processed and may take 7-21 working days. Today is 03/17/22 and it is now more than 21 working days. I am only comforted by email. And now that I've threatened a lawyer, I'm getting no response at all.

I've often had smaller amounts paid out to me, so it can't be because of my account. Can you please help me?

LG Susanne

Ich habe am 29.01.2022 mein Guthaben zur Auszahlung beantragt. Gleich darauf habe ich ein Mail erhalten das meine Auszahlung bearbeitet wird und 7-21 Werktage dauern kann. Heute ist der 17.03.22 und es sind jetzt mehr als 21 Werktage. Per Mail werde ich nur vertröstet. Und jetzt wo ich mit einen Anwalt t gedroht habe, bekomme ich gar keine Antwort mehr.

Ich habe mir schon öfter mal kleinere Beiträge auszahlen lassen also kann es an meinem Konto nicht liegen. Können Sie mir bitte helfen?

LG Susanne

Dear susanne_81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

I have repeatedly had smaller amounts paid out. I always got them within 2 weeks. In the attachment you can see that my account is verified. I will send the email traffic to you at the above address.

Thanks

Ich habe immerwieder kleinere Beträge auszahlen lassen. Diese habe ich immer innerhalb von 2 Wochen bekommen. Im Anhang sehen Sie das mein Konto verifiziert ist. Den email Verkehr schicke ich ihnen suf oben genannte Adresse.

Danke

I have just sent the email history to the email address you provided.

Habe soeben den email Verlauf auf die von Ihnen genannte email Adresse geschickt.

Thank you for your replies, susanne_81. When exactly did you receive your last withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used previously?

Hello!

My last payment was on 01/24/22 in the amount of 250 euros. I always pay out by bank transfer.

LG

Hallo!

Meine letzte Auszahlung war am 24.01.22 in Höhe von 250 Euro. Ich lasse immer per Bankanweisung auszahle.

Lg

Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Hello! I had played with the bonus but it was no longer active when paying out. It says that the payment is being processed, which has not changed since 01/29/2022.

LG

Hallo! Ich hatte mit Bonus gespielt aber der war nicht mehr aktiv bei der Auszahlung. Es steht das die Auszahlung in Bearbeitung beitung ist, das stehr seit 29.01.2022 unverändert.

Lg

The payment was made to me on 20.01.

Confirmed.

Die Auszahlung wurde mir ja am 20.01.

Bestätigt.

Dear susanne_81,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as unresolved. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.