Ocean Breeze Casino - 選手の退会が遅れました。

Hi, on 10/31/2022 I put a winnings of 1000 euros into the collection, unfortunately I was immediately told that it would take from 7 to 21 working days to make the transfer, and already here it seemed absurd to me, to which I continued for about a month playing and putting in money every day, giving them confidence in the payment I had to receive, and they had always reassured me that usually payments are made even before 21 working days, these days ended on 11/29, and payment zero!!!! The customer service has been more than 2 weeks not even replying to my emails, and the chat service does nothing but send me a pre-set message that they apologize, that I have to be patient, and that they send a complaint to the finance department, then they do not respond to the questions I ask them and they abruptly close the chat saying if it was all good day!!!! But sorry, they haven't been able to tell me anything for 50 days, and the withdrawal is still pending, but waiting for what??? All the other casinos in max 5 days make the transfer, and these rascals have been fooling me for 50 days, what can I do? Can you report them? Can you help me? By now they have exhausted me, and made me lose the confidence to play online, thank you very much

Salve, giorno 31/10/2022 ho messo una vincita di 1000 euro all'incasso, purtoppo mi è stato subito detto che per farmi il bonifico occorrevano dai7 ai 21 giorni lavorativi, e già qui mi è sembrato assurdo, al che ho continuato per un mese circa a giocare e mettere soldi tutti i giorni, dandogli fiducia sul pagamento che dovevo ricevere, e mi avevano sempre rassicurato che di solito i pagamenti li fanno anche prima dei 21 giorni lavorativi, tali giorni sono terminati il 29/11, e pagamento zero!!!! Il servizio clienti è da più di 2 settimane che neanche risponde alle mie mail, ed il servizio in chat non fa altro che mandarmi un messaggio preimpostato che si scusano, che devo aver pazienza, e che mandano un reclamo al dipartimento finanziario, poi non rispondono alle domande che gli pongo e mi chiudono bruscamente la chat dicendo se fosse tutto buona giornata!!!! Ma scusate, sono 50 giorni che non mi sanno dire niente, ed il prelievo risulta ancora in attesa, ma in attesa di cosa??? Tutti gli altri casinò in max 5 giorni fanno il bonifico, e questi mascalzoni mi stanno prendendo in giro da 50 giorni, cosa posso fare? Si può denunciarli? Voi potete aiutarmi? Ormai mi hanno esaurito, e fatto perdere la fiducia di giocare on line, grazie mille

Dear dino10446,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

The account has already been verified, I had never won until now, I top-ups with mastercard, they have my current account number, and the win was made with a top-up bonus, largely completed, thank you, I hope are you able to do something, they keep making fun of me in chat, that I have to be patient, and they close me, and customer support, still does not answer my emails, they have my current account verified, thanks

Il conto è già stato verificato, non avevo mai fatto vincite fino ad ora, le ricariche le effettuavo con mastercard, hanno il mio numero di conto corrente, e la vincita è stata effettuata con un bonus sulla ricarica, ampiamente espletato, la ringrazio, spero riuscite a fare qualcosa, loro continuano a prendermi in giro in chat, che devo aver pazienza, e mi chiudono, ed il supporto clienti, continua a non rispondere alle mie mail, hanno il mio conto corrente verificato, grazie

I really hope you can fix it, because they really are giving me a nervous breakdown

Spero davvero riusciate a risolvere, perché veramente mi stanno facendo venire un esaurimento nervoso

Dear dino10446,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.