Ocean Breeze Casino - 選手の退会が遅れました。

I applied for a payout of 450 euros on February 18th, 2023 and have been stalled since then because they were very busy, we told me in the chat when I asked about my payout

ich habe eine auszahlung von 450euro beantragt am 18.02.2023 und werde seitdem hingehalten weil sie sehr viel zu tun hätten wir mir im chat gesagt wenn ich nach meiner auszahlung frage

Dear stivsm13,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please advise f you ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

I'll let you know if I got the money or not.

Ich werde es sie wissen lassen ob ich das Geld bekommen habe oder nicht.

Dear stivsm13, 

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.