Ocean Breeze Casino - 選手の退会が遅れました。

This less than reputable "casino" has continued to blatantly delay payment of my withdrawal request from over 2 months ago.

Like other's when following up on approximately 5-6 times with Live Chat all they kept saying was 7-21 working days for payout of a BTC withdrawal as per my requested payout method, which is just ridiculous in such a competitive market.

The last couple of times I have tried to get an update on why this casino still has yet to review/approve my request, I have been told very vague and doubtful reasons like they have a lot of withdrawals to get to, and would look to escalate with the payment team.

I have also requested a refund of my original deposit, if unwilling to process the withdrawal request which was also denied, and do not have the ability/option to even cancel the pending withdrawal from about 60 days now, to play with. So effectively Ocean Breeze have just decided not to pay legitimate winnings out to a loyal depositing customer for no apparent reason, and then just tell untruths when trying to following up.....dodgy!!!

Dear scottcoulthard44,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear scottcoulthard44,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Kristina,

Apologies for the delayed response, I shall endeavour to answer your further queries to the best of my ability as follows:

1. No previous successful withdrawal requests, this was the first one I had made infact my first deposit
2. My account states it is fully verified
3. The winnings were accumulated with a bonus, the 1st deposit welcome bonus

I have followed up with Live Chat on at least 5-6 occassions about the still "pending" withdrawal and basically received very vague comments surrounding when it would be processed, confirmations from the staff the matter would be escalated, and even once managed to get an exact date when it should have been paid......but obviously nothing has occurred and no communications received from Ocean Breeze Casino as to why this has not occurred almost 2.5 months later to date.

Dear scottcoulthard44,

Thank you for your email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

The casino can reopen this complaint anytime.