Ocean Breeze Casino - 選手の退場が遅れています。

Hello I have withdrawal request near 2 month over 200 EUR (dont remember exact amount and can't find info in my profile). Support doesn't say anuthing exact. Also I have 203 EUR in my account and can't even have withdrawal request for these funds, as the first withrawal is not performed yet. I have over 400 EUR in total in that website that can't withdrow.

Dear SMaster,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. Please check all our failed attempts to negotiate. Moreover, the casino is on the Casino Guru blacklist for scamming practices and unethical behavior.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to veronika.l@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Veronika

Dear SMaster,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello.

Thank you Veronica for your support.

Screenshot is sent to the mail. Because of the poor interface of this casino you even can't see some of required info in your profile.

I mostly check rating before starting playing in exact casino and play there if rating is at least medium (I have a rich experience btw). This one was an exception.

Dear SMaster,

Thank you for your email.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.