Odds96 Casino - プレイヤーのアカウントがブロックされました。

I deposit a money 6700₹ and my account is blocked without any reason her customer support is worst he not reply email or chat all are scammers

Hello Ayky2129,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Odds96 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Was this your first ever deposit into the casino? How long have you been waiting for an answer from the casino?

Looking forward to your answer.

Regards,

Nick

Yes my account is verified and he is my first deposit

Can you please forward your communication with the casino to nikolas.b@casino.guru?

Check plz

Thank you Ayky2129 for the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Ayky2129,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Odds96 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Odds96 Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to unblock the account? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Hey!

Please be reminded of the last email that was sent on 14/12/22 from our Customer Support Team.

Here is the exact text:

We regret to inform you that your account has been blocked due to security reasons (Terms of Service, 6.1., 6.1.k).

6.1. You accept and acknowledge that we reserve the right to terminate a Client's account immediately and/or restrict Client's access to the Website, and cancel any or all Client's bets and winnings, if we find out that:

k. there are reasons to believe that a Client's account is not used for betting and other game-related activities.

Also, please be reminded about Clause 6.1 of the Terms of Service agreement (which you agreed with during the registration):

6.1. You accept and acknowledge that we reserve the right to terminate a Client's account immediately and/or restrict Client's access to the Website (up to 30 days while undergoing departmental inspection), and cancel any or all Client's bets and winnings.

This is our final decision and we reserve our right not to continue communication on this topic (unless there are any other questions left).

Have a nice day.

Best Regards,

Odds96.com Customer Support Team

Plz refund my deposit money u have no right to cheat users money

Dear Odds96 Casino Team,

Thank you for your reply. However, I am afraid there are still unanswered questions, and from our point of view, the provided explanation is not enough to confiscate the player's winnings/balance. Therefore, I would like to repeat a few of my previous questions.

"Could you please provide us with an explanation of the player's situation in more detail? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru)."

As was mentioned, if it is more convenient for you, feel free to contact me via email.

Customer successfully withdraw the remaining balance.

Best Regards,

Odds96.com Customer Support Team

Thank you very much, Odds96.com Team, for the update. This significantly changes the situation.

Dear Ayky2129,

Can you please confirm your balance has been paid?

Dear Ayky2129,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, Odds96 Casino Team, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru