OhMySpins Casino - プレイヤーはプレイ中に技術的な不具合を経験しました。

Hello, I have played at this casino for several weeks and also made a successful withdrawal. After that I continued to play and then got free spins on 50 cents in the game "Big Bad Wolf", which made a profit of ~360€. Immediately after the free spins, the error message "technical problem occurred" came from the casino. And the profit was not posted. The free spins cannot be found in the course of the game. Contacting the casino did not help to solve the problem. I have never experienced anything like this at any casino.

Guten Tag, ich habe bei diesem Casino mehrere Wochen gespielt und auch eine erfolgreiche Auszahlung getätigt. Danach habe ich weiter gespielt und dann bei dem Spiel "Big Bad Wolf" Freispiele auf 50Cent bekommen, die ~360€ Gewinn erzielt haben. Direkt nach den Freispielen kam vom Casino die Fehlermeldung "technisches Problem aufgetreten". Und der Gewinn wurde nicht gebucht. Im Spielverlauf sind die Freispiele nicht zu finden. Der Kontakt mit dem Casino half nicht, das Problem zu lösen. Sowas habe ich bisher noch bei keinem einzigen Casino erlebt.

Dear manfred123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Unfortunately, the games are not in the game history. I don't have any videos or screenshots either. I thought to myself that I had little chance there. Nevertheless many thanks

Leider sind die Spiele nicht im spielverlauf. Videos oder Screenshots habe ich auch keine. Ich habe mir schon gedacht, dass ich da wenig Chancen habe. Trotzdem vielen Dank

Dear manfred123,

Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again. I wish I could be of more help. Thank you in advance for your understanding.