OhMySpins Casino - 選手の退場が遅れる。

I requested a withdrawal 4 days ago. Or 2 payouts. According to support, these have been in the final phase for 2 days and will definitely be paid out soon. Suddenly it is then said again that it will take a while. When I asked if I needed to verify my account, it said it wasn't currently required. Now I don't know what to do next and I'm afraid I won't get my prize.

Ich habe vor 4 Tagen eine Auszahlung beantragt. Bzw. 2 Auszahlungen. Diese befinden sich laut Support seit 2 Tagen in der finalen Phase und werden auf jeden Fall bald ausgezahlt. Auf einmal heißt es dann aber wieder, dass es noch dauert. Auf meine Anfrage, ob ich mein Konto verifizieren müsse, heißt es, dass das momentan nicht erforderlich sei. Nun weiß ich nicht, wie's weiter geht und ich habe Angst, mein Gewinn nicht zu bekommen.

Hello str4ffi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OhMySpins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account was ever verified in the past? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request

Looking forward to your answer.

Regards,

Nick

Hello,

actually I sent an email to kyc@ohmyspins.com and 2 hours later the money was there. So it's done.

Hallo,

tatsächlich habe ich eine Mail an kyc@ohmyspins.com geschickt und 2 Stunden später war das Geld da. Hat sich also erledigt.

Thank you str4ffi for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick