OneSlot Casino - プレイヤーの撤退が遅れています。

On March 1st, I received a first deposit bonus and deposited 900 USDT twice.

My balance is now 4039 USDT and I have applied for a withdrawal, but it has been a month and it has still not been accepted.

I have submitted my identification documents.

The casino says they are still verifying my identity, but I think a month is too long.

I asked when it would end and they didn't answer.

3/1に初回入金ボーナスをもらって900USDTを二回入金しました。

残高が4039USDTになり、出金申請を行いましたが一ヶ月経った今も受け付けていただけません。

本人確認書類は提出しました。

カジノ側は今も本人確認作業をしていると言っています。一ヶ月はかかりすぎだと思います。

いつ終わるのかと問い合わせても答えていただけません。

Dear takasan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

We have sent all the documents required for certification on March 2, 2025.

I asked if there were any other documents I needed and they said it was okay.

It has been about a month since I submitted my application. I understand that identity verification is important, but it is taking too long and I am worried.

2025/03/02に認証に必要と言われた書類を全て送らせていただいています。

他に必要な書類はありますか？と聞いても大丈夫だと言われました。

提出してから約一ヶ月経っています。本人確認が大切ということも分かりますが、時間がかかりすぎていて不安です。