Oshi Casino - プレイヤーのアカウントがブロックされました。

I got a bonus the first time I played. And I won 2400$. The casino then closed the account without giving any reason. When I contacted support, they said that the manager's decision was the final decision, and nothing was done.

私は初回ボーナスを貰ってプレイしてました。そして、2400$の当たりを得ました。すると、このカジノは、理由も述べず、アカウントを閉鎖しました。サポートへ問い合わせると、マネージャーの判断で最終判断だ、と何も対応してくれませんでした。

Hello ktakayuki778,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Oshi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever deposit into the casino? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Confirmed yesterday, 2/11.

The prize is a bonus for the first deposit.

Earned 2400 yesterday at 12:30 Japan time,

The account was closed around 17:00.

And the last time we talked

Email from me 17:30

Why did you close my account? I don't think I'm doing anything wrong.

Reply email from casino 18:00

Your account was closed according to the administration decision.

That's all.

昨日、2/11に確認されました。

賞金は初回入金のボーナスです。

昨日日本時間の12:30に2400を獲得し、

17:00頃にアカウント閉鎖されました。

そして、最後に話をしたのは

私からのメール　17:30

Why did you close my account? I don't think I'm doing anything wrong. 

カジノから返事のメール 18:00

Your account was closed according to the administration decision. Unfortunately the decision is final.

これで終わりです。

Hello.

At 6:30 Japan time this morning, we received the following message from the casino.

In order to process a refund of your deposit made, we would like to ask you to email us with the following information:

-Your full name

-Account Number of your Jeton account

We hope for your understanding.

Did you guys help solve it? I am very grateful.

こんにちは。

今朝の日本時間6:30に、カジノから以下の連絡がありました。

In order to process a refund of your deposit made, we would like to ask you to email us with the following information:

- Your full name

- Account Number of your Jeton account

We hope for your understanding.

あなた方が、解決に協力してくれたのですか？私はとても感謝しています。

Hello ktakayuki778,

Did you already forward the documents to the casino? Is getting a refund of your deposits a sufficient solution for you?

I have already sent the requested information back to the casino.

If the casino pays out my deposit, I'm happy.

However, I have yet to withdraw money from the casino.

I'm afraid the casino won't refund my money.

Also, I am afraid that only the principal of my winnings will be refunded.

These are not good enough solutions for me.

私は既に、カジノへ要求された情報を返信しました。

もしカジノが、預金を払い出してくれれば、私は満足です。

しかし、未だカジノからの出金はありません。

私は、カジノが、返金しないのでは無いかと、危惧しています。

また、私の勝ち金を引いた元金のみ、返金するのではないか、とも危惧しています。

これらは、私にとって十分な解決ではありません。

Thank you ktakayuki778 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

The casino has returned my deposit. It's a pity that the winnings weren't paid out, but I agree.

Thank you very much for your cooperation.

カジノから、入金したお金が返却されました。勝利金が支払われなかったことは、残念ですが、私は納得しました。

あなた達の協力に、心より感謝申し上げます。

Hello ktakayuki778,

I'm Michal and I have taken over your complaint. I have reviewed this case and I just want to double check if I understand correctly that receiving your initial deposit is a sufficient solution to your complaint.

If so, please confirm this, we will close your complaint as resolved and no further investigation will be done.

yes.

Please mark it as resolved.

Thank you very much.

はい。

解決済みとしてください。

ありがとう御座いました。

Thank you for the confirmation, ktakayuki778.

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

I would like to thank both parties for their cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal

Casino.Guru