Oshi Casino - プレイヤーのデポジットは、カジノアカウントに入金されたことはありません。

Hi there,

I deposited 30 euros at Oshi Casino on November 3rd. I received a newsletter beforehand: Pay 20 euros for a game with 100 euros. I paid in with Klarna / Sofort. Money was not in the casino accoutn but money was immediately gone from my bank. Since I thought it was a one-time mistake, I made another deposit at one of Oshi's partner casinos. See other complaint. Same problem. At both of the group's casinos, my deposit is gone plus a bonus of 100 euros. Unfortunately, I've been making progress with the casinos for a week and at the moment the feeling is that they just don't want to give me my money. Attached is a screenshot of the deposit. thanks

Hallo,

ich habe am 3 November 30 Euro bei Oshi Casino einbezahlt. Habe vorher Newsletter erhalten : Zahle 20 Euro ein -spiele mit 100 Euro. Habe mit Klarna /Sofort einbezahlt. Geld war nicht im Casino accoutn aber Geld von meiner Bank sofort weg. Da ich dachte es wäre ein einmaliger Fehler habe ich bei einem Partnercasino von Oshi nochmal einbezahlt. Siehe andere Beschwerde. Selbe Problem. Bei beiden Casino der Gruppe ist meine Einzahlung weg plus bonus 100 Euro. Komm leider seit einer Woche mit den Casinos voran und im moment ist das Gefühl das die mir einfach mein Geld nicht geben wollen. Anbei Screenshot der Einzahlung. Danke

Dear wennertom,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Could you please advise if it was your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello. It was my first and last deposit. You other complaint from me. Money has not come in until now

Hallo. Es war meine erste und letzte Einzahlung. Sie andere Beschwerde von mir. Geld ist nicht eingegangen bis jetzt

Thank you very much, wennertom, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello wennertom,

I looked at your complaint and will do my best to help you. I would like to invite Oshi Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

Hello today, after more than a week, I received the gedl. Of course, even without a bonus. I will never pay any more. But the complaint can be closed, Just because of the bonus I don't want to bother you. Thanks for everything

Hallo heute habe ich nach über einer woche das gedl erhalten.natürlich auch ohne bonus.Werde da nie mehr einzahlen. Aber die Beschwerde kann geschlossen werde, Nur wegen dem Bonus wil ich Ihnen keine arbeit machen.Danke für alles

Hello everyone!

Yes, there have been a delay in charging the deposit, the problem has been referred to specialists. At the moment I see that this issue has been resolved and the deposit has been successfully credited to your account. I am sorry for the inconvenience. I hope for your understanding!

Yes, but the bonus with which I deposited was not credited. The same with her partner sites. Which I also paid into. I mean they should have credited the bonus each time. And support was really bad

Ja aber den Bonus mit dem ich einbezahlt habe ist nicht gutgeschrieben wurden. Das selbe bei hirer Partnerseiten. Bei der ich auch einbezahlt habe. Ich meine sie hätten jeweils den Bonus gutschreiben müssen. Und support war ganz schlecht

Hello . You can close the complaint. With the 30 euros I made a small payout and received it. That I did not receive the bonus, which was not nice. But I don't want to cause any trouble here because of that. Thank you for the great and fast work. regards

Hallo . Sie können die Beschwerde schliessen. Habe mit den 30 Euro eine kleine Auszahlung geschafft und die auch erhalten. Das ich den Bonus kulanterweise nicht erhalten habe .War unschön. Aber deswegen will ich hier kein Ärger machen. Vielen Dank fuer die tolle und schnelle arbeit. Grüsse

Dear wennertom,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru