Oshi Casino - プレイヤーの入金はまだ入金されていません。

I have been struggling with Oshi Casino for more than 14 days now.

I made several deposits, but 120€ never landed in my Oshi account, even though the amounts were deducted from my bank account.

The support team and my account manager told me that I would get the money back in 7 to 10 days. However, I have not received a single cent to date. It has now been more than 3 weeks. I have submitted all my bank statements, but to no avail. The casino responds every 24-28 hours, continually asking for bank statements even though I have submitted them multiple times.

I also contacted the provider Mandato, and they confirmed that the money had 100% gone to Oshi.

I have since self-excluded from the casino, and now they no longer seem to find it important to solve my issue.

Maybe you can help me 🙁

Ich kämpfe seit mehr als 14 Tagen mit dem Oshi Casino.

Ich habe mehrere Einzahlungen getätigt und 120€ davon sind nie auf dem Oshi Konto gelandet. Meinem Bankkonto wurden Beiträge abgebucht.

Der Support und mein Manager sagte mir, dass ich das Geld innerhalb von 7 oder 10 Tagen auf mein Bankkonto zurückerhalten werde. Bis heute habe ich keinen Cent erhalten. Es sind nun mehr als 3 Wochen vergangen. Ich habe sämtliche Konto Auszüge eingereicht. Aber ohne Sinn. Das Casino antwortet immer nach 24-28 Stunden und wollen ständig Kontoauszüge, obwohl ich diese schon mehrmals eingereicht habe.

Mit dem Anbieter Mandato hatte ich auch bereits Kontakt, dieser sagte mir, dass das Geld zu 100% bei oshi eingegangen ist.

Ich habe mich dort sperren lassen, seit dem sieht das Casino es nicht mehr für wichtig mein Problem zu lösen.

vielleicht könnt ihr mir ja helfen 🙁

Dear hanemannroman,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear hanemannroman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.