Oshi Casino - プレイヤーの撤退が遅れています。

Good morning,

I ask you for help because the OSHI Casino DOES NOT ALLOW ME to withdraw the amount won (without any Bonus or vouchers) of 300 Euros, with the same method from which I deposited: Credit Card (minimum withdrawal 20 Euros).

But they tell me that for technical reasons (???) I have to withdraw with the Bank.

Unfortunately with the bank the minimum withdrawal is 500 Euro so when I contacted support, I was told to send all my bank details.

Now suddenly they tell me I can't change payment method.

They talk about using VPN which I have not used, also because I do not need it.

First of all, my account is verified and I have already made withdrawals in the past.

To sum up Oshi Casino is not respecting point 12. of its Terms and Conditions, where it expressly says that withdrawal by card is possible.

I kindly ask you to help me since I have already lost several days, and having understood that their goal is only to make me play the 300 Euros.

A real shame, since Oshi is not the only online casino, to lose players for such small amounts.

Thanks for your help.

I have all the chat and email exchanges with support available.

Buongiorno,

vi chiedo aiuto in quanto il Casinò OSHI NON MI PERMETTE di prelevare l'importo vinto (senza alcun Bonus o buoni) di 300 Euro, con lo stesso metodo da cui ho versato: Carta di Credito (prelievo minimo 20Euro).

Ma mi dicono che per motivi tecnici (???) devo prelevare con la Banca.

Purtroppo con la banca il prelievo minimo è di 500 Euro quindi contattando il supporto, mi è stato detto di inviare tutti i dati della mia banca.

Ora improvvisamente mi dicono che non posso cambiare metodo di pagamento.

Parlano di uso VPN che non ho utilizzato, anche perché non ne ho bisogno.

Premetto il mio Account è verificato e in passato ho già fatto prelievi.

Per riassumere Oshi Casino non sta rispettando il punto 12. dei suoi Termini e Condizioni, dove dice espressamente che il prelievo con carta di carta è possibile.

Vi chiedo gentilmente di aiutarmi dato che ho già perso diversi giorni, e avendo capito che il loro fine è solo quello di farmi giocare i 300 Euro.

Un vero peccato, dato che non è Oshi l'unico casinò online, perdere giocatori per delle cifre così basse.

Grazie per l'aiuto.

Ho ha disposizione tutti gli scambi chat e mail col supporto.

Dear Ph19,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily, that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share evidence and communication relevant to the issue with me?
• Could you please explain what consequences were there for you, your winnings and your account for allegedly using a VPN service?
• My email is tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hi Tomas, I didn't post the exchanges because my name is there... I'll send you yours by email now, thanks for your interest.

I specify that I have never used the VPN because I know that it is not always allowed. So on OSHI Casino I have never activated the VPN.

Ciao Tomas, non ho pubblicato gli scambi in quanto risulta il mio nome... Ora provvedo a mandarti il tuo via mail, grazie per l'interesse.

Specifico di non aver mai utilizzato la VPN in quanto so che non sempre è consentita. Quindi su OSHI Casinò mai attivata la VPN.

Is there anything new? I sent chats and live chats, but I have not read anything since, I am aware that the complaints are numerous.

Thank you for your attention

Ci sono per caso delle novità? Ho inviato chat e live chat, ma non ho più letto nulla, sono consapevole che i reclami sono numerosi.

Grazie per l'attenzione

Thanks for your patience.

I went over the communication you submitted.

• Do I understand correctly that the casino was able to process your withdrawal despite a similar issue in the past? Was your previous withdrawal from the casino also a manual bank transfer?
• Did the casino recommend you deposit the remaining amount in order to allow you to reach the minimum threshold needed for withdrawals?

Please let me know.