Oshi Casino - プレイヤーの預金が失われたようです。

Hello,

I made a deposit of ~200€ on Saturday 04.02.2023 using USDT (ERC-20).

The deposit is still missing in my account and the support (live-chat, email) couldn't help me so far.

They are always telling me that they forward the issue to their financial department but then nothing happens.

As you can see on the blockchain the deposit was successfully transferred: https://etherscan.io/tx/0x757430103af7df970c546d17a0a5a6d7e44f26137ac4c7fdc4c45fe07404a934

(Section "ERC-20 Tokens Transferred", 3rd entry)

Can you help me to resolve this issue?

Dear woopy123 ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Was it your first deposit in this casino using this payment method? Please could you forward any relevant communication between you and the casino to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear woopy123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.