OXI Casino - 選手の退場が遅れる。

The support always refers to questions about the payout that you should ask by email.

I did this and got no response.

I passed the verification with obstacles, I have never experienced such a difficult verification anywhere, here stones are put in the way.

It's about a payout of €400 that has been in the processing for days.

Der Support verweist bei Fragen zur Auszahlung immer darauf hin das man per Mail anfragen stellen soll.

Dieses habe ich gemacht und man bekommt keinerlei Antwort.

Die Verifizierung habe ich mit Hindernissen bestanden, ich noch nirgends eine solch schwere Verifizierung erfahren, hier werden einem Steine in den Weg gelegt.

Es geht um 400€ Auszahlung, die seit Tagen in der Bearbeitung stehen.

Hello hpnokia123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OXI Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request

Looking forward to your answer.

Regards,

Nick

Hello, it's settled that the casino has paid. Greetings Mario

Hallo, hat sich erledigt, dass casino hat gezahlt. Gruß Mario

Thank you hpnokia123 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick