Pacific Spins Casino - プレイヤーの撤退が遅れています。

I won on a no deposit bonus 50 free spins. I provided the documents for verification over two months ago. In the beginning i was not ignored but two weeks in and now i get no response.

Hello woodroebailey38,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pacific Spins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I tried to look up the exact date but the history on the website only shows one week of history and I didn't record it but over a month ago. I don't know which documents were approved or not approved. The last time we spoke was a week or two after I won on the welcome bonus. These casinos are tight wads.

Dear woodroebailey38,

Is there any e-mail communication between you and the casino which you can forward to nikolas.b@casino.guru?

Dear woodroebailey38,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.