Palace of Chance Casino - アカウント確認の問題により、プレイヤーの引き出しが遅れています。

I created my account with palace of chance using apples hide my email service and now the site needs more documents which i have but my email addresses keeps changing and it needs to b ethe same as the one i created the account with this how their service works

"How Hide My Email works

When you create a new account with an app or website, sign up for a newsletter online, or need to send an email to someone you don't know well, you can use Hide My Email directly from Safari or your iCloud Settings to create a unique, random email address. If you want, you can refresh your randomly generated email address to generate a new one. After you choose an address, it's unique to you. You can read and respond directly to emails sent to this email address and your personal email address is kept private.

Apple doesn't read or process any of the content in the email messages that pass through Hide My Email, except to perform standard spam filtering that's required to maintain our status as a trusted email provider. All email messages are deleted from our relay servers after they're delivered to you, usually within seconds.

At any time, you can change the email address that receives forwarded messages. Or you can choose to turn off email forwarding to stop receiving messages. You can manage your addresses created with Hide My Email in Settings on your iPhone, iPad, or on iCloud.com.

If Hide My Email is used to sign in to an app or a website using Sign in with Apple, an address ending in @privaterelay.appleid.com will be created. If you're using Hide My Email on a website or an app that doesn't support Sign in with Apple, an address ending in @icloud.com will be created.

Create an email address with Hide My Email

You can set up new email addresses with Hide My Email in Settings on your Mac and iPhone, or iPad that's signed in to your Apple Account. You can also set up new addresses on iCloud.com, Mail, or Safari.

You can also keep your email address private in third-party apps. Just tap Hide My Email in your QuickType keyboard suggestions, then follow the onscreen steps."

Learn how to set up Hide My Email in Mail, Safari, on iCloud.com, or on your device

Deactiva

Dear aboyd2556,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Palace of Chance Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted the casino and explained the situation?
• Do I understand correctly you need to verify your account by sending documents the casino is not accepting?
• Could you please share with me your communication with the casino trying to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear aboyd2556,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.