Palace of Chance Casino - プレイヤーはInclaveアカウントにログインできません。

I cannot log into any of the casinos listed in my inclave account. It kicks me back to a page that says something bad happened. I deposited crypto in order to withdraw my winnings and now it won't let me login.

Dear AshB83,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

How long have you been unable to log into your Inclave account?

Have you tried clearing your cookies and cache, deleting your browser history, or choosing a different web browser and device?

How long have you been using Inclave?

When did you last play in a casino through your Inclave account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronica,

I have been unable to log in for about 5 days or so and I've tried clearing the cookies I checked all the site settings I used a different browser I used my friend's username and password and it works fine but mine does not. I've been using Enclave for probably about the last year or so and I believe the last game that I played through inclave was Palace of chance where I had winnings to withdraw.

Any word?

Thank you for your reply. Have you tried contacting Inclave customer support to inquire about the reason why you are unable to log into your account?

Have you tried contacting Palace of Chance support and explaining that you cannot access your account?

I can't find any contact information for inclave at all. I have contacted Palace of Chance several times and I've gotten no response. I would appreciate any contact information you may have for inclave. I've noticed reading various posts on different sites that a lot of people are having this same problem.

Could you please specify which casinos you have accounts with where you log in using Inclave? Kindly provide the names of the casinos and the amounts currently in your accounts.

Please understand that we are able to investigate only if we assign your complaint to a specific casino. If you have an account with a withdrawable balance, we recommend focusing on that one for the investigation.

Looking forward to your response.

Sure Palace of Chance. I have over $111 or so that can be withdrawn. $10 of it i deposited in order to verify my crypto wallet right before I verified my account and then lost access.

Thank you very much, AshB83, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear AshB83,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Palace of Chance Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Palace of Chance Casino,

Could you please provide any relevant information regarding the player’s inability to log in to the casino via the Inclave platform?

Thank you for your assistance.

Best Regards,

Kubo

Is there an update on this? I am eager to know what the issue is and get it resolved.

Thank you,

Ashley

Greetings all,

We use a 3rd party verification system to review submitted player documentation, this system flagged the provided documentation and the system closed down all related accounts automatically. Unfortunately due to the circumstances it will not be possible to re-open the accounts.

I do have some positive news however, not what you would like to hear AshB83 but I should be able to get your $11 account confirmation deposit refunded.

The win in question was the result of multiple consecutive free chips, only one free chip is allowed between cash deposit/play sessions so unfortunately would not be valid for withdrawal.

Please provide me with your Bitcoin address here AshB83 and I will see if I can make that happen for you.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Palace of Chance

Dear AshB83,

I have carefully reviewed the evidence provided by the casino, which confirms their claims regarding consecutive free chip redemptions. Unfortunately, this practice directly violates the casino’s Terms and Conditions. Claiming multiple no-deposit bonuses in succession is generally prohibited, as it undermines the integrity of the promotional system. These bonuses are intended as goodwill gestures, and repeated redemptions without deposits can be considered an abuse of the system.

As a result, the casino has the right to void your winnings, particularly since they were derived either fully or significantly from no-deposit bonuses. Given this, your complaint will regrettably be rejected as unjustified.

However, I kindly ask you to provide your BTC wallet address, as requested by the casino representative, so that your deposit can be refunded.

Thank you for your understanding.

Dear AshB83,

Thank you for providing your BTC wallet address.

As I previously mentioned, unfortunately, we are unable to secure a refund for your winnings, as they were derived from the consecutive redemption of no-deposit bonuses - something that contradicts the Terms & Conditions of most online casinos.

For this reason, I must regretfully reject your complaint as unjustified.

I appreciate your understanding, and I’m truly sorry I couldn’t provide a more favorable resolution in this case. However, if you ever encounter any other issues with this or another casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here to assist you!

Dear Nick & Palace of Chance Casino,

Since the player has now provided their BTC wallet address as requested, I kindly ask you to escalate the processing of their deposit refund as agreed at your earliest convenience.

Thank you very much.