PalmSlots Casino - プレイヤーの入金はアカウントに反映されません。

Hello, even though it's only about 10 Euros, the behavior of the casino is unacceptable.

I registered 5 days ago and made a deposit through the offered express transfer. The balance was not displayed and even after countless inquiries, there is no response from the responsible department. The chat is almost never accessible, and when it is, all they say is that the relevant department will contact me as soon as possible. So far, nothing at all, no response whatsoever.

Hallo, auch wenn es sich nur um 10 Euro handelt aber das Verhalten des Casinos ist nicht zu akzeptieren.

Vor 5 Tagen habe ich mich registriert und mittels der angebotenen Express Überweisung einbezahlt. Das Guthaben wurde nicht angezeigt und selbst nach unzähligen Anfragen bekommt man von der zuständigen Abteiling keine Antwort. Der Chst ist fast nie erreichbar und wenn dann kommt nur die Aussage das ich schnellstmöglich von der zuständigen Abteilung kontaktiert werde. Bis jetzt nichts, leine Antwort gar nichts.

Dear andreamth,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Today, day 6, the money was credited with no comment from the casino.

Heute sm 6. Tag wurde das Geld gut geschrieben, ohne Kommentar vom Casino.

Dear andreamth,

I'm glad to hear that your deposit was credited successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru