PalmSlots Casino - プレーヤーは引き出しが遅れます。

Hello,

The casino has been postponing me for over a month now.

Supposedly it has to be checked by several departments, but nothing is happening.

Please help me get my money.

Hallo,

das Casino vertröstet mich seit über 1 Monat.

Angeblich muss es durch mehrere Abteilungen geprüft werden, aber passieren tut nichts.

Bitte helfen Sie mir, an mein Geld zu kommen.

Dear Lion1412,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PalmSlots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please list which documents you submitted to the casino?
• Have you accumulated your winnings with or without an active bonus?
• Could you please send your communication with the casino to my email at tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

to your points:

Yes, I have already made a successful withdrawal

Proof of ID, Proof of Address, Selfie

Without active bonus

I forwarded emails.

thanks in advance

Hallo,

zu ihren Punkten:

Ja, ich habe bereits erfolgreich auszahlen lassen

Proof of ID, Proof of Adress, Selfie

Ohne aktiven Bonus

Emails habe ich weitergeleitet.

Danke im Voraus

Thanks for your messages.

Could you please clarify if the bonus mentioned by the casino representative in one of the emails wasn't activated on your account?

Dear Lion1412,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.