PalmSlots Casino - 決済が遅延しているとのクレームがあります。

Good Day

My payment has been processing for a week now! Every time I ask what the problem is, why you're not completing the payment process, you provide different arguments! Please pay me my payment, thank you!

Guten Tag

Meine Zahlung wird nun seit einer Woche bearbeitet! Jedes Mal, wenn ich frage, was das Problem ist, warum sie den Bezahlvorgang nicht abwickeln, nennen sie unterschiedliche Argumente! Bitte zahlen Sie mir meine Zahlung, danke!

Dear Danijel310138,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Danijel310138,

Have you received your withdrawal from the casino yet?

I no longer play at this casino, they deleted everything!

Thank you, kind regards

Ich spiele nicht mehr auf diese casino , können sie gelöscht alles !

Danke liebe Grüße

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.